Terms + Conditions

TERMS AND CONDITIONS FOR THE SALE OF GOODS

You will be asked to expressly agree to these terms and conditions before ordering Products from this Site. Please read them carefully. If you do not agree to them, do not order any Products from this site.

Please note that you may only purchase Products from this site if you are over 18 and resident in England, Wales & Northern Ireland.

DEFINITIONS AND INTERPRETATION

In this Agreement “we” means KOKORA UK LTD (and “us” and “our” shall be construed accordingly); and “you” means the relevant customer or potential customer as the case may be (and “your” shall be construed accordingly).

In this Agreement, the following definitions shall apply: “Agreement” means this agreement incorporating any terms set out in our Second Acknowledgement;

“First Acknowledgement” means the initial automatic email acknowledgment which we will send to you after receiving your Order;

“Order” means your order for Products made via the Site;
“Products” means goods which may be purchased by you from the Site;
“Second Acknowledgement” means the email acknowledgment which we will send to you(where appropriate) confirming acceptance of your Order; and
“Site” means the website at www.kokora.co.uk or any successor site operated by us from time to time.

THIS AGREEMENT

The advertising of Products on the Site constitutes an “invitation to treat”; and your Order for Products constitutes a contractual offer. No contract comes into force between you and us unless and until we accept your Order.

In order to enter into this Agreement with us, you will need to take the following steps: you must add any the Products you wish to purchase to your shopping cart, and then proceed to the checkout; if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; once you are logged in, you must select your preferred method of delivery and confirm your Order and your consent to the terms of this Agreement; you will be transferred to the payment provider who will handle your payment; we will then send you the First Acknowledgment; and once we have checked whether we are able to meet your Order, we will eithers end you the Second Acknowledgement (at which point this Agreement will become a binding contract) or we will confirm by email that we are unable to meet your Order.

Please note that we will not file a copy of this Agreement. We may update the version of this Agreement on the Site from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of this Agreement for your records.

The only language in which we offer this Agreement is English.

Before you place your Order, you will have the opportunity of identifying whether you have made any input errors by viewing your order details. You may correct those input errors before placing your Order by adjusting items in your shopping cart.

PRICE AND PAYMENT

Prices for Products are quoted on the Site. The Site contains a large number of Products and it is always possible that some of the Products listed on the Site may be incorrectly priced. We will verify prices as part of our sale procedures so that a Product’s correct price will be stated in the Second Acknowledgement.

In addition to the price of the Products, you will have to pay a delivery charge, which will be as stated when you pay for the Product.

Payment must be made instantly. We may withhold the Products and/or terminate this Agreement if the price is not received from you in full, on time, in cleared funds.

The prices on the Site include any value added or sales taxes (where applicable).

Payment for all Products must be made by Paypal OR any method detailed on the Site from time to time.

Prices for Products are liable to change at any time, but changes will not affect Agreements which have come into force.

DELIVERY

We will arrange for the Products to be delivered to the address for delivery indicated in your Order. We will use reasonable endeavours to deliver Products on or before the date for delivery set out in our Second Acknowledgement or, if no date is set out in our Second Acknowledgement, within 3-5 working days of the date of our Second Acknowledgement. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of Products will be dispatched within 3-5 working days of the later of receipt of payment and the date of our Second Acknowledgement.

RISK AND TITLE

The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you after we receive full payment of all sums due in respect of the Products (including delivery charges).

CONSUMER RIGHTS

You may cancel this Agreement at any time within 7 working days after the day you received the Products (subject to the limitations set out below).
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If you cancel this Agreement on this basis, you must inform us inwriting and return the Products to us immediately, in the same condition in which you received them. Products returned by you within the 7 working day period referred to above will be refunded in full (including the cost of sending the Products to you). However, you will be responsible for paying the cost of returning the product to us.

If you cancel this Agreement on this basis and you do not return to the Products to us, we may recover the Products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

DEFECTIVE PRODUCTS

You may also cancel this Agreement if the Products supplied are defective. Products returned by you because of a defect will be refunded in full (including the cost of sending the Products to you, and the cost of returning the Products to us). Alternatively, if we and you agree, we may supply you with a replacement or substitute Product.

REFUNDS

If you cancel this Agreement and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your notice of cancellation.

RETURNS

We are proud of the quality of our goods and as such, if you find that your goods arrive with you in an unsatisfactory condition, return the unopened goods to the following address within 2 weeks of delivery and we will process a full refund for the returned part;

KOKORA UK LTD, Fitzroy Street, Fitzrovia, London, W1T 6EB

We will not be responsible for the cost of postage and packaging to return items. We recommend using a Recorded Delivery Service for returns as we can not be responsible for items which never make it back to our warehouse.

WARRANTIES

We warrant to you that any Product you purchase through the Site will be of satisfactory quality.

You warrant to us that: you have full authority, power and capacity to enter into this Agreement and that all necessary actions have been taken to enable you to lawfully enter into this Agreement; you are legally capable of entering into binding contracts; you are resident in the England or Wales; you are at least 18 years old; the information provided in the Order is accurate; and you will be able to accept delivery of the Products as contemplated in this Agreement.

Subject to the warranties set out in above, to the maximum extent permitted by applicable law we disclaim all warranties with respect to the Products, whether express or implied.

LIMITATIONS OF LIABILITY

Nothing in this Agreement shall limit or exclude your or our liability for:
(i) death or personal injury caused by negligence; (ii) under section 12 of the Sale of Goods Act 1979, section 2 of the Supply of Goods and Services Act 1982, or section 2(3) of the Consumer Protection Act 1987; (iii) for fraud or fraudulent misrepresentation; or (iv) for any matter for which it would be illegal for to limit or exclude, or attempt to limit or exclude, liability. Subject to this:(i) our liability in connection with any Product purchased through our site is strictly limited to the higher of the purchase price of the relevant Product and the replacement cost of the relevant Product; (ii) we accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable; and (iii) we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement caused by events outside our reasonable control.

"This product is not a medical device and does not provide disease diagnostics. This product (test kits), the app, laboratory analysis and genetic outcomes are provided & powered by Muhdo Health LTD and is covered under the policy number MSJ0132303704, UNIQUE MARKET REFERENCES: B087520C9N5047 B087520C9N5051.

APPROVED CLAIMS PANEL
PROVIDERS: CMS Cameron McKenna, DAC Beachcroft, Weightmans, Context Security, CrowdStrike, Pen Test Partners, Symantec
CLAIMS MANAGER: CFC Underwriting Limited
Please report all new claims to:
newclaims@cfcunderwriting.com

CYBER INCIDENT RESPONSE LINE: In the event of an actual or suspected cyber incident please call our Cyber Incident Response Team on the toll free 24-hour hotline number: 0800 975 3034 or email: cyberclaims@cfcunderwriting.com

GENERAL TERMS

Images of Products on the Site are for illustrative purposes; actual Products may differ from such images. We will treat all your personal information that we collect in connection with your Order in accordance with the terms of our Privacy Policy; use of our website will be subject to our Website Terms and Conditions.

This Agreement may only be varied by an instrument in writing signed by both you and us. We may revise these terms from time-to-time, but such revisions will not affect the terms of any Agreement which we have entered into with you.
If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall remain in full force and effect, and such invalid or unenforceable provisions or portion thereof shall be deemed omitted. No waiver of any term, provision, or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that term, provision or condition or any other term, provision or condition of this Agreement.

You may not assign, charge, sub-contract or otherwise transfer this Agreement, or any of your rights or obligations arising under this Agreement. Any attempt by you to do so shall be null and void. We may assign, charge, sub-contract or otherwise transfer this Agreement, or any of our rights or obligations arising under this Agreement, at any time – providing such action does not serve to reduce the guarantees benefiting you under this Agreement.

This Agreement is made for the benefit of the parties to it and is not intended to benefit, or been force able by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under this Agreement is not subject to the consent of any person who is not a party to this Agreement.

This Agreement contains the complete agreement between the parties with respect to the subject matter hereof, and supersedes all prior or contemporaneous agreements or understandings, whether oral or written.

This Agreement will be governed by and interpreted in accordance with the laws of the England, and the English courts shall have exclusive jurisdiction with respect to any dispute arising under this Agreement.

DISCOUNT COUPONS AND VOUCHERS

From time to time, you may use vouchers to discount orders that have been provided by KOKORA or one of their recognised partners. Maximum use of one coupon or voucher per order. Discount coupons or vouchers may only be used on regularly priced products. Voucher or coupon codes may only be used once, unless explicitly stated otherwise. You may not share your discount coupon. Free postage and packaging may not apply to orders discounted with coupons or vouchers. Competitions & Prize draws rules & regulations:
Prize Draw Rules

Entry to the competitions is restricted to one entry per person please.
Multiple entries will be disqualified.
Automated entries, bulk entries or third party entries will be disqualified!
Competitions are open to UK residents only unless otherwise stated
If you want to enter a competition you may enter via the website on the applicable competition page, or you can also send your answer to the questions and tie-break question detailing which competition you wish to enter, together with your name, address and e-mail address by e-mail to: flow@kokora.co.uk
Sending an e-mail is not proof that we have received your entry. No responsibility can be accepted for entries that are lost or delayed, or which are not received for any reason.
The winner will be the entrant who answers the most questions correctly and whose tie-break answer is selected to be the best of the entries by the judges.
The closing date is as specified in each competition, and KOKORA UK LTD reserves the right to amend the competition end date at any time.
If you win a competition, we will notify you by post and e-mail. The judges’ decision will be final, and no correspondence will be entered into.
You can find out who has won a particular competition by sending a stamped addressed envelope, marked with the name of the competition to KOKORA UK LTD, Fitzroy Street, Fitzrovia, London, W1T 6EB after the closing date.
By entering the competition the winner agrees to participate in such promotional activity and material as KOKORA UK LTD may require.
The panel of judges for each competition will be comprised of members of the marketing team of a relevant department of KOKORA UK LTD.
.The prize will not be transferable to another person.
No part of a prize is exchangeable for cash or any other prize.
If an advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value.
.Incorrectly completed entries will be disqualified.
This competition is being run by KOKORA UK LTD (KOKORA).
Please read our Privacy Policy which tells you how we use any personal information we may collect about you by entering a competition.
KOKORA reserves the right to amend these rules at any time. KOKORA may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.
KOKORA will endeavour to send prizes within a month of the competition end date but cannot guarantee this delivery time.

POINTS SCHEME TERMS AND CONDITIONS

You will receive points on qualifying purchases at the rate notified from time to time by the display of notices on www.kokora.co.ukThe number of points issued may vary between qualifying purchases. We will not exchange points for cash. We can take any action we consider appropriate if we have reason to believe that you are abusing the scheme, including withholding points previously credited to your account. KOKORA can cancel or withdraw the scheme or any individual Card at any time.
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We can change the terms & conditions of the scheme. We’ll always give notice of changes. We'll display notices on www.kokora.co.uk Points will usually be added to your account at the time you buy products included in the scheme. We might change the number of points you collect on products and services included in the scheme. We'll let you know with notices on www.kokora.co.ukPoints are not available on gift vouchers/cards or delivery charges During triple points events items which are already included in additional, double, or triple points promotions are excluded. You cannot make apart payment of points towards a product or service. You must collect the full amount of points needed for the product you choose. These will be deducted from the total on your account. You won’t qualify for points or extra point offers on products or services, which you pay for with points. We can substitute or remove products and services and other third party products and services available for points collection and redemption. To spend your points simply select any product with a “Price in points” value on the site. During checkout select “pay with points”. The total number of points will be deducted from your account.

PRIVACY POLICY

KOKORA is committed to protecting our customer's privacy. Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights.

The KOKORA UK LTD (“KOKORA”, “we” or “us”) is the data controller of the personal data collected via or in connection with KOKORA and any associated App (the “Site”).

WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU?

We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:

Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile);
Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information);
Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);
Information you provide us when you enter a competition or participate in a survey; Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site; and Other information necessary to provide the Site, for example we may access your location if you give us your consent.
If you also shop in one of our stores, we may combine information you give us in-store (e.g. if you make a purchase or join our mailing list in-store) with the information above.

WHAT DO WE USE THIS PERSONAL DATA FOR?

Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include: To fulfil your order and maintain your online account.
To manage and respond to any queries or complaints to our customer service team. To personalise the Site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity. To improve and maintain the Site, and monitor its usage.
For market research, e.g. we may contact you for feedback about our products..
To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.

TO COMPLY WITH OUR LEGAL AND REGULATORY OBLIGATIONS

We rely on the following legal basis, under data protection law, to process your personal data:
Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).
Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view.
Our Site may allow you the option of adding additional information to your account profile, such as information about your body type, skin type, hair type, hair condition, training regime, performance goals, height and weight. We treat this information with particular sensitivity, as we understand it can reveal information about your health or ethnicity, for example. You do not have to provide this information to us, and can delete it or update it at any time.

MARKETING

We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.
If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (details below), clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time(e.g. order and delivery confirmations, and information about your legal rights).
You may also see ads for our Site on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Site). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.

WHO DO WE SHARE THIS PERSONAL DATA WITH?

We share customers 'personal data with third parties in the following circumstances: With other companies in our group of companies, as necessary to operate the Site. With our suppliers and service providers working for us, e.g. payment processors and delivery companies.
With our professional and legal advisors.
With third parties engaged in fraud prevention and detection.
With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.
In the event that we sell any business assets, the personal data of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy.
Otherwise where we have your consent or are otherwise legally permitted to do so.

STORAGE AND RETENTION

We use service providers based around the world. Consequently, your personal data may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your data than you do under local law. If we transfer personal data outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards, in particular the EU’s standard contractual clauses. Please contact us if you would like more information about these safeguards.
We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

SECURITY

This Site ensures that data is encrypted when leaving the Site. This process involves the converting of information or data into a code to prevent unauthorised access. This Site follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods succahs SSL are utilised to protect customer data when in transit to and from this Site over a secure communications channel. Whilst we do everything within our power to ensure that personal data is protected at all times from our Site, we cannot guarantee the security and integrity of the information that has been transmitted to our Site.

CHILDREN

Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.

COOKIES

Our Sites uses cookies and similar technologies to provide certain functionality to the Site, to understand and measure its performance, and to deliver targeted advertising. Please see our Cookie Policy here for further information about the cookies we use and how to amend your cookie settings.

YOUR RIGHTS

You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data. You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how-to opt-out of marketing. We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.

CONTACT US

If you have any queries on any aspect of our Privacy Policy, please contact us on the details below:
Telephone: +44 7360 128777
Email: flow@kokora.co.uk
Address: KOKORA UKLTD, Fitzroy Street, Fitzrovia, London, W1T 6EB
Last updated 01/06/22